Refund Policy — MN IDEAL COMPANY
Clear conditions governing purchases of digital guides, payment error corrections, and consulting service arrangements.
Important Summary of Our Refund Rules
Guides bought on www.mnidealcompany.com are not refundable once the download becomes available, except for damaged files and payment errors described below. This Policy summarises the refund rules in our Terms and Conditions; if the two differ, the Terms and Conditions prevail. The seller is MN IDEAL COMPANY L.L.C-FZ, Dubai, UAE.
Guides
Our guides are digital content (PDF files) delivered immediately after payment. For this reason they are not refundable once the download becomes available in your account.
European Union 14-Day Right of Withdrawal Notice
Consumers in the European Union normally have a 14-day right of withdrawal for online purchases. For digital content this right ends once the download is available, because before paying you:
- expressly ask us to give you immediate access to the guide; and
- acknowledge that you thereby lose your right of withdrawal.
You confirm both by ticking a separate box at checkout. A change of mind, a mistaken choice of country, or changes in laws or consular requirements after the guide's accuracy date are not grounds for a refund.
Damaged files and payment errors
Damaged or wrong file
If your guide cannot be opened, is incomplete, or is not the guide you ordered, email us and we will send you a working copy by email. This does not affect consumers' statutory rights regarding defective digital content.
Payment errors
If you were charged twice for the same guide, or charged although the purchase did not complete, we will refund the incorrect charge in full once we have checked it.
Before a chargeback
Please contact us before disputing a payment with your bank. Most issues are solved quickly by email.
Other services
Initial consultations are free of charge. Our other services cannot be bought through the website. They are ordered through a manager under a separate written agreement and paid against an invoice. Refunds for these services are governed solely by that agreement and its invoice.
How to contact us and how refunds are paid
Email mnidealcompany9@gmail.com with your full name, the email used for the purchase, the guide's name, the purchase date, and a short description of the problem. We reply within 5 business days.
Any refund we approve or are required to make by law is paid to the original payment card within 14 days. Depending on your bank, it may take a few more days to appear on your statement.
MN IDEAL COMPANY L.L.C-FZ
Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, UAE.